Successfully Navigating Organizations through Transformational Change
Implementing Customer Loyalty and Retention Programs
- Net Promoter Score (NPS)
- Customer Effort Score
- Voice of the Customer Surveys
- Customer Churn and Retention Analysis
Cost Optimization and Operational Effectiveness Assessments
- Identify and Eliminate Non-Value Processes
- Evaluate Cross-Functional Process Flow Effectiveness
- Identify Organizational Soft Spots and Risks
Evaluation of Business Continuity and Disaster Response Plans
- Organizational and Operational Preparedness Analysis
- Execution Testing and Plan Validation Assessments
Implementing Customer Success Programs
- Creating a High-Touch Engagement Model
- Sales Enablement and Growth Initiatives
Merger and Acquisition Assessments
- Pre-Acquisition Operational Due Diligence
- Identifying Organizational Leverage Points and Modeling
- Best Practices Assessments
- Developing Post-Acquisition Integration Plans
Creating Team Culture and Recognition Programs
- Evaluate Cross-Functional Relationships and Workflow
- Team Based Reward Programs and Recognition Systems